Frequently Asked Questions
Orders & Payments
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to our Customer Service at 1-800-289-9878.
We’re very sorry to hear about this & want to get your products in your hands as soon as we can! We believe this is a result of a carrier tracking error. Other customers have experienced a similar issue and received their order in the following days.
If it has been more than 3 business days since your order was marked as delivered by the carrier, please email our Customer Support team at info@wusthof.com before contacting the carrier.
Returns
Yes! We do accept returns that meet the following conditions:
The item must have been purchased through wusthof.com
The item must be unused and in its original retail packaging
The return or exchange request is made within 45 days of the order being shipped
Click here to begin the return process
Please note: We only accept returns for orders purchased directly from wusthof.com. If you purchased a WÜSTHOF product from another retailer in-store or online (i.e. Amazon, Williams Sonoma, etc.), please reach out to the retailer directly to learn about your return options.
Yes, we offer free returns. We will generate a prepaid shipping label for you to print and use once you begin the return process.
Click here to begin the return process.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.
Click here to begin the return process
Shipping
We currently ship to the entire United States, including Alaska and Hawaii (please note: Alaska and Hawaii may have longer shipping times). For shipping outside of the US, please reach out to our Customer Service at 1-800-289-9878.
Once you've placed your order, it usually takes 3-5 business days to process it for shipping. Please note, processing times are in addition to the transit time estimates.
Standard shipping time is 1-5 business days.
UPS 2nd Day Air shipping time is 2 business days.
Holiday Shipping Cutoff: Order before December 16th to receive your gifts in time for the holidays.
We offer Free Standard Shipping on any order above $50. For orders under $50, we offer Flat Rate Shipping.
Depending on your location, you may also be able to pay an upgrade fee for a faster shipping method during checkout.
Holiday Shipping Cutoff: Order before December 16th to receive your gifts in time for the holidays.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from the "order history" section on your account page.
General
WÜSTHOF is one of the few brands permitted to use the label “Made in Solingen” on our knives rather than the less restricted “Made in Germany.” Solingen, Germany is the steel manufacturing capital of the world and, as such, needed to take precautionary measures against fraudulent products bearing the prestigious name, “Solingen.” In 1938, Solingen became the only city in the world whose name is a registered trademark. To bear the name Solingen, all key manufacturing stages must have been processed and finished within Solingen, and the product must meet strict quality standards. This means that even cutlery manufactured entirely within Solingen’s town boundary may not be entitled to bear the name Solingen if it does not meet these required quality standards.
Some of our competitors use the label “Made in Germany,” which does not carry the same significance. We have the honor of labeling our products “Made in Solingen.”
WÜSTHOF’s proprietary state-of-the-art technology incorporates a computer-controlled method for putting the edge on forged knives. Using laser-guided precision, our knives are 20% sharper with twice the edge retention. All forged knives are manufactured using PEtec.
We print two numbers on our blades, one is our item number and the other is the “run” number so that we can identify knives that came from the same run in our factory. Some blades have a cross-hatch pattern on them instead of a run number. This is another way we code and identify blades.
This is our steel formula. All WÜSTHOF knives are created using a special alloy of high-carbon stain-free steel.
Forged knives go through over 40 steps in our factory to create the top quality blades WÜSTHOF has to offer. Forged knives include a bolster, which helps to balance the knife. Laser-cut stamped blades go through 14 steps in our factory, and are more economically priced. They are lighter in weight, and do not have a bolster.
The most important knife in any kitchen is the chef’s knife, and after that, it depends on your own personal preferences when cooking.
WÜSTHOF knives can be honed and sharpened using a hand-held sharpener, an electric sharpener, a sharpening or honing steel, or a whetstone. We recommend using the same brand sharpener as your knife collection, to ensure that the material used is the correct hardness for the steel on your knives. Our sharpening angle for standard blades is 14˚ per side, and for Asian-style blades (Santokus, Nakiris) is 10˚ per side. We offer a variety of sharpening products with pre-set angles. Learn how to use our different sharpening tools here.
For Professional Mail-in Knife Sharpening:
Eversharp
344 Taft St NE
Minneapolis, MN 55413
Phone: 612-379-1300
Email: info@eversharpknives.com
Yes! You can purchase a WÜSTHOF Digital Gift Card here. A WÜSTHOF Digital Gift Card does not have an expiration date and cannot be reloaded, returned, or refunded. WÜSTHOF Digital Gift Cards can only be used on purchases made at wusthof.com and that are shipped within the US.
A WÜSTHOF Digital Gift Card is a digital gift card that will be sent electronically. You can choose to send the digital gift card directly to the recipient via email or IM, or you can print the gift card yourself.
If you are purchasing multiple gift cards for multiple recipients, please place the orders separately.
Over time, it is normal for the etching on your blade to appear lighter. This is a natural result of the manufacturing process. Etching involves using electricity and an electrolyte as a conductive fluid to "burn" the surface, creating a brownish to black marking. With regular use and cleaning, this burned surface may gradually fade. However, this is not a defect and has no impact on the blade's quality or functionality.